Returns + Exchanges
Effective August 6, 2016, for purchases made in TM1985 retail store & online:
We believe in what we make and do our best to take care of customers and their purchases. Our approach is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. If you are ever unsatisfied, please contact us directly at firstname.lastname@example.org.
Returns: Full priced merchandise is eligible for EXCHANGE OR STORE CREDIT ONLY within 14 days of purchase. Cash or credit card refunds are not available. An original receipt or gift receipt is required for all returns. In general, TM1985 honors returns if the item(s) can be returned under the following conditions:
- In original packaging
- In new/perfect condition with original hang tags attached
- Within 14 days of original purchase
- Was not discounted or marked "Sale"
- Was purchased directly from www.TM1985.com, TM1985 store, or at an official TM1985 event.
Items purchased on sale, with a promotional discount, samples, and apothecary are FINAL SALE and cannot be returned or exchanged.
Exchanges: Store credit will be processed free of charge. We will send you a unique code you can use at the checkout in the amount of your original purchase. The entire credit amount must be used in one transaction. Unfortunately, any remaining balance cannot be transferred to another purchase.
Defective products: We will handle repairs and replacements on a case-by-case basis. Please email us at info@TM1985.com with your order number along with photos of the product and detail your problem. You can expect a response in 3-4 business days.
Returned Shipping: Return shipping costs are at customers expense. Once TM1985 approves a return/exchange you may send to:
ATTN: WEB RETURN
2321 Keneddy blvd, Suite SB20
North Bergen, NJ 07047
(MUST BE FEDEX OR UPS ONLY)
- Any item that doesn't receive email approval will delay the return process and the potential refund.
- When shipping back, please write your order number on the outside of the box and forward tracking to info@TM1985.com.
Return Processing: After receiving the returned item, it is inspected and restock, and issue a refund to the original payment method. This can take 7-14 business days.
Materials and Construction: The best ingredients form the foundation for a premium product. Sourcing only materials from the US, we search for the highest quality solid brass hardware, 100% cotton waxed and natural canvases, recycled nylon, vegetable tanned leather and heavy-duty cotton webbing from suppliers on and near the East Coast.
Fabrics and colors: There are natural variances in all fabric colors, fiber density, coating, weight, etc. These cause dye lots to vary in color. Although we consider these variances to be minimal, some may vary in person from our product photographs. We strive to make our coloring as accurate as possible, but screen images are intended as a guide only. Some of the darker fabrics may rub off onto lighter surfaces and vice versa. Keep this in mind when selecting an outfit or when storing your item.
Leathers: The leather we work with comes from a variety of sources and tanning processes. Some will darken slightly over time and with use, some will lighten with sun exposure. Since leather is such an organic material there is some variation from piece to piece. We embrace the natural beauty and character of the leather and the individual markings, healed scars and small imperfections that come with using a richly natural material.
Construction: We strive for perfection in craft and design and aim to create products that last with proper care and occasional maintenance. After the final product is assembled, each piece is carefully inspected, cleaned and packaged to ensure you receive a perfect product.